ZS
Zscaler Digital Transformation Administrator
Zscaler · Issued Apr 2025 · Expires Apr 2027
Graciela Ruiz
Cybersecurity Professional
CYBERSECURITY • CUSTOMER SUCCESS • SASE
Driving customer outcomes at the intersection of cybersecurity, technology and business value.
I help organizations adopt secure, scalable and cloud-first solutions
that strengthen resilience, reduce risk and accelerate growth.
With 13+ years of experience, I partner with enterprise clients to translate complex technology into measurable results through trust, collaboration and strategic execution.
With 13+ years of experience, I partner with enterprise clients to translate complex technology into measurable results through trust, collaboration and strategic execution.
technology • trust • security
17+
years in technology & security
3
professional languages
SASE
cloud security & networking
CSM
adoption, value & growth
FEATURED RECOGNITION
Disruption Master Award
Palo Alto Networks
Strategic Impact
Aligning technology initiatives with business objectives to drive measurable outcomes.
Security First
Building secure, resilient environments that protect what matters most.
Customer Success
Partnering closely with clients to ensure adoption, value realization and long-term growth.
Innovation & Growth
Embracing innovation and cloud solutions to enable agility, efficiency and scale.
Work Experience
From technical support and account management to strategic Customer Success leadership in cybersecurity, cloud security and SASE environments.
2025 — Present
Customer Success
Zscaler · Spain
+
Customer Success
Zscaler · Spain
Leading strategic customer engagement across cloud security and digital transformation programs, ensuring executive alignment, platform adoption, measurable ROI and long-term partnership growth.
- Customer adoption and value realization across cloud security initiatives.
- Executive stakeholder alignment and long-term success planning.
- Support for transformation programs around security, scalability and business outcomes.
2024 — 2025
Account Customer Success Manager
Palo Alto Networks
+
Account Customer Success Manager
Palo Alto Networks
Owned strategic customer relationships and adoption roadmaps for enterprise cybersecurity solutions, driving retention, expansion opportunities and measurable customer outcomes.
- Account success planning and customer lifecycle management.
- Cybersecurity adoption strategy and business value communication.
- Cross-functional coordination between technical, commercial and executive teams.
2022 — 2024
NetSec Senior Customer Success Manager
Palo Alto Networks · Madrid
+
NetSec Senior Customer Success Manager
Palo Alto Networks · Madrid
Specialized in SASE, network security and enterprise customer success, translating technical complexity into strategic business value for large organizations.
- Network security and SASE adoption support.
- Customer health monitoring, risk mitigation and success planning.
- Trusted advisor relationship with enterprise security stakeholders.
2015 — 2022
Support Account Manager
NetApp · Madrid
+
Support Account Manager
NetApp · Madrid
Managed high-value enterprise accounts, coordinating strategic support services, stakeholder communication and operational excellence across mission-critical environments.
- Strategic support management for enterprise customers.
- Coordination of critical incidents, services and customer communications.
- Continuous improvement of customer experience and operational reliability.
2011 — 2015
Technical Account Manager / Technical Support Engineer
Kaspersky Lab · Madrid
+
Technical Account Manager / Technical Support Engineer
Kaspersky Lab · Madrid
Provided advanced technical support, account management and issue resolution for cybersecurity solutions.
- Advanced troubleshooting for security technologies.
- Technical account support and customer-facing incident management.
- Foundation in cybersecurity operations and enterprise support.
Credentials & Awards
Continuous learning in Customer Success, SASE, security and digital transformation, complemented by a standout recognition from Palo Alto Networks.
ZE
Zscaler Digital Transformation Engineer
Zscaler · Issued May 2026 · Expires May 2028
L5
Certified Customer Success Manager Level 5
SuccessHACKER · Issued Apr 2025 · Expires Apr 2034
L4
Certified Customer Success Manager Level 4
SuccessHACKER · Issued Apr 2025 · Expires Apr 2035
L3
Certified Customer Success Manager Level 3
SuccessHACKER · Issued Oct 2024 · Expires Oct 2035
PA
PSE — Secure Access Service Edge Professional
Palo Alto Networks · Issued Feb 2024
★
Disruption Master Award
Palo Alto Networks · Recognition for impact, contribution and excellence.
Education
A technical academic foundation strengthened with project management, business administration and management training.
IT
Universidad Autónoma de Madrid
Bachelor's Degree, Information Technology · 2002 — 2007
PM
Universidad de Alcalá
Master in Project Management, Business Administration and Management · Apr 2022 — Mar 2023
CS
Customer Success & Cybersecurity Focus
Professional development across account management, adoption, SASE, cloud security and enterprise customer engagement.
Languages
A multilingual profile with the ability to communicate confidently across international, multicultural and enterprise environments.
ES
Spanish
Native
EN
English
Bilingual
FR
French
Bilingual
Social Impact & Volunteering
Committed to educational and social initiatives, with volunteer work supporting people, communities and students both in Spain and internationally.
CR
CODI Training, Acompaña Project & Senior Support
Spanish Red Cross · Oct 2023 — Present. Participation in educational initiatives, social support and community programs.
UG
Educational Volunteering at a School
Uganda · Feb 2026. Collaboration in an international educational initiative supporting school activities and student mentoring.
♥
Community-Oriented Mindset
A strong commitment to inclusion, education and positive impact beyond the corporate environment.